tenthofjune

Further to my problems with Vodafone customer Service (see previous posts), they finally accepted they were giving me false information:

Thanks for your mail regarding online billing. I apologise for the previous mistake. Option 6 is for online purchases, as you have discovered.
The correct options are 2, followed by 2 again.

If there is anything else we can help you with, please do not hesitate to contact us.

Kind Regards,

Ian Walters
Vodafone Customer Services
Vodafone Limited

However, they have still failed to respond to the original complaint. If I contact them by email, they should reply by email. I should not have to sit in a queue to end up speaking to someone who wouldn’t understand what SSL and encryption was.

Since Vodafone didn’t seem to be taking online security seriously, I started looking round for another contract, and have started the process of switching. A shame, since I have been with Vodafone since 1995. Still, it’s their loss.