I have an even worse BT tale. I notified them I was moving and they informed me what my new number would be, I was moving from one end of the country to the other. I notified everyone of my new number.

When I moved in the phone didnt ring when people called me. So I rang BT and complained. They said after I’d given them my number, thats not the number I was ringing from. I said it was. They checked. It wasn’t. They’d given me another number and not bothered to tell me. I was awaiting calls from prospective employers who all had the ‘new number’. Doh! I rang Customer Services and said I wanted the number they had assigned me, after being advised by an Engineer. They said it would take 2 weeks to change the number, but I couldnt have the original number they’d given me as it was already assigned. I said ‘yes to me’. But they wouldnt let me have it. So I stayed with the number I was left with. Now the new number was a 6 digit number, but the number I ended up with was a 5 digit number.

With this 5 digit number I can’t receive calls anymore from my friends in the States. They get invalid number errors when they try to call me.

I recently applied for a job working at home, did the months training and when it came to logging into their servers, yes, you’ve guessed it, my phone number came up invalid.

Now I’m really up the river without a paddle. Do I change my number, which means I would have to tell my ISP and change my broadband as well, all of which will take at least a month, and probably lose the job into the bargain, or do I keep the 5 digit number, sign on the dole and look for another job.

BT want shutting down!!!!

Well, it’s now November 2007 and BT still haven’t bothered replying.

I am glad to see that it isnt just me who has experienced absolutley apalling service from BT!!! Not only am I on hold for a min of 60 min per call but once my call is answered I get passed around to incompetant people who have no idea what is going on! Also while trying to get a BT line installed the day they were supposed to show up they didnt and didnt bother to call! after 2.5 hours of calls we got hung up on!! and now I have recieved my bill for the connection fee! I have refused to pay it as I am now out of pocket 2 days work due the their mess up. I wrote to this Gillian it has been 2 months and still no reply. I am on hold as I write this and if i head “we are very busy your call is very important to us we will be with you as soon as possible” I am going to through my phone through the window! your so busy GET MORE STAFF there is no was a business should be allowed to keep customers on hold for that amount of time AND charge them a premium call! Anyone knows anyhting I can do about this please email me I have had enough… Ps have been on hold 35min and counting!!!!!!!!!!!!!!!!!!!!!!!!

I have exactly the same problem as ‘Moving House’ – Bt say I have a ceased line, it needs rewiring and they want to charge me about £124.00. Strange though, there was a dialling tone at the beginning of the week!
What really annoys me is the fact that Bt never answer the phone…I have literally spent in excess of 4 hours in the past couple of days waiting and waiting and waiting, and I’m still no nearer sorting the problems out and I’m having to foot the cost of using the mobile all the time.

I can’t get internet because the phones not connected…we’re not in a cabled area… even NTL weren’t this bad!!!

Ello,

Just been trying for 2 weeks to get a line.

Guess what they all route to BT Broadband and round and round you go. Over 2 hours now. Have sent email via shareholders website.

OFCOM contacted over 0808 1007722 as stated on the website as the NUMBER TO CALL and 0800 800 150 which also routes you to Broadband only services.

Small claims action to recover my losses after a MANAGER called Johnathan stated ask a neighbour or use a call box. So someone I dont know in their house for several hours potentially giving out credit card and other information or standing in the elements to attain a service.
Worst still is the automated voice that says use the NET. YOU CAN’T not when a BT box si still in the house.

Think I’ll sell my shares there avain a laugh

I am having big problems with bt, they promised to have a line ready for our 83 year old friend on the 6th june 07, guess what still no line, ther was already a connection for a bt line, but after numerous call to them still more damn lies, i have never know anything so disgraceful in all my life. I had foreign people talking to me and what they were saying is beyond me.

Like you sADAM REITH I have had more than my share of BT and I have only been with them since 21/03/07. First problem was a faulty hub almost days wait for replacement? Now it is very slow speeds & capping? very low user. I spent 1 hour & 5 minutes on the phone to someone techo uk dept??? yet again hot air & false promises & pure lies saying we will get it sorted well tonight my speed dropped so low dailup would have been faster. As for Mrs J.G Lewis she is a waste of space on her letters & booket it states her contact address as london hence I sent a recorded sign for leter which has not ben delivered as yet? BT are a complete sham and don’t a sh*t for its customers!!!!!

indian call centres ars discraceful the laughed at me becouse they could not understand my problem, and for jillian lewis well i live close to where i live so i will be going to durham to shove my home hub back at them. and yes i am f**king angry by the way i did not spell my name wrong sADAM

Yesterday was the 23rd and we now have a working line. Shame it couldn’t have been two weeks ago when there was nothing wrong with the line.

Well, tomorrow’s the 23rd, so we’ll see whether we actually get a working line tomorrow.