{"id":167,"date":"2005-09-09T10:51:57","date_gmt":"2005-09-09T09:51:57","guid":{"rendered":"http:\/\/www.ianfitter.com\/blog\/2005\/09\/09\/vodafone-customer-service\/"},"modified":"2009-01-25T14:58:18","modified_gmt":"2009-01-25T14:58:18","slug":"vodafone-customer-service","status":"publish","type":"post","link":"https:\/\/www.ianfitter.com\/blog\/2005\/09\/09\/vodafone-customer-service\/","title":{"rendered":"Vodafone Customer Service"},"content":{"rendered":"<p>Further to my problems with Vodafone customer Service (see previous posts), they finally accepted they were giving me false information:<\/p>\n<p><!--more--><\/p>\n<blockquote><p>Thanks for your mail regarding online billing. I apologise for the previous mistake. Option 6 is for online purchases, as you have discovered.<br \/>\n The correct options are 2, followed by 2 again.<\/p>\n<p> If there is anything else we can help you with, please do not hesitate to contact us.<\/p>\n<p>Kind Regards,<\/p>\n<p>Ian Walters<br \/>\nVodafone Customer Services<br \/>\nVodafone Limited<\/p><\/blockquote>\n<p>However, they have still failed to respond to the original complaint. If I contact them by email, they should reply by email. I should not have to sit in a queue to end up speaking to someone who wouldn&#8217;t understand what SSL and encryption was.<\/p>\n<p>Since Vodafone didn&#8217;t seem to be taking online security seriously, I started looking round for another contract, and have started the process of switching. A shame, since I have been with Vodafone since 1995. Still, it&#8217;s their loss.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Further to my problems with Vodafone customer Service (see previous posts), they finally accepted they were giving me false information:<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[8,17,12],"_links":{"self":[{"href":"https:\/\/www.ianfitter.com\/blog\/wp-json\/wp\/v2\/posts\/167"}],"collection":[{"href":"https:\/\/www.ianfitter.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ianfitter.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ianfitter.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ianfitter.com\/blog\/wp-json\/wp\/v2\/comments?post=167"}],"version-history":[{"count":0,"href":"https:\/\/www.ianfitter.com\/blog\/wp-json\/wp\/v2\/posts\/167\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ianfitter.com\/blog\/wp-json\/wp\/v2\/media?parent=167"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ianfitter.com\/blog\/wp-json\/wp\/v2\/categories?post=167"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ianfitter.com\/blog\/wp-json\/wp\/v2\/tags?post=167"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}