While looking for a 3-piece suite this weekend we visited a Harveys Furniture store, and while we didn’t see a suite we liked, we did see a nest of tables that we did for GBP 179 less 10% (~ GBP 160). However, when we asked for one we were told that they had to be ordered on an 8-10 week lead time. Don’t they have any in stock, whether at the store or a regional warehouse?<\/p>\n
The bombshell, however, was that the delivery charge was GBP 47.50!! That represents almost 30% of the cost of the table, just for delivering an item I didn’t even want delivered in the first place – I could take it home in the car. We couldn’t believe our ears.<\/p>\n
Apparently it’s a fixed charge, whatever the size of the order, but that’s no use if you just want a small table. We asked if they could have it delivered to the store and we would pick it up from there. “Sorry sir, we can’t do that”.<\/p>\n
So basically, Harveys lost a sale for 160 quid because they are inflexible.<\/p>\n
Is it any wonder that the likes of Ikea are so popular, when you can turn up and go home with the furniture you just paid for.<\/p>\n
I left a message on Harvey’s website regarding the above, and today received a reply which contained the following:<\/p>\n
Dear Sir\/Madam <\/p>\n
Thank you for your email the content of which has been noted, unfortunately you have not stated the invoice number that your goods were ordered on nor the branch the order was placed with, and we are unable to locate your details.<\/p>\n
If you would be able to forward the relevant information, we will be able to continue with the query and pass the details to the relevant person.<\/p><\/blockquote>\n
What?! I didn’t place an order! Didn’t you read the message? What a Farce!<\/p>\n
Ironically, the message concludes with:<\/p>\n
Assuring you of our best intentions at all times.<\/p><\/blockquote>\n
I very much doubt that.<\/p>\n","protected":false},"excerpt":{"rendered":"
While looking for a 3-piece suite this weekend we visited a Harveys Furniture store, and while we didn’t see a suite we liked, we did see a nest of tables that we did for GBP 179 less 10% (~ GBP 160). However, when we asked for one we were told that they had to be […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[115,8],"_links":{"self":[{"href":"https:\/\/www.ianfitter.com\/blog\/wp-json\/wp\/v2\/posts\/263"}],"collection":[{"href":"https:\/\/www.ianfitter.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ianfitter.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ianfitter.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ianfitter.com\/blog\/wp-json\/wp\/v2\/comments?post=263"}],"version-history":[{"count":0,"href":"https:\/\/www.ianfitter.com\/blog\/wp-json\/wp\/v2\/posts\/263\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ianfitter.com\/blog\/wp-json\/wp\/v2\/media?parent=263"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ianfitter.com\/blog\/wp-json\/wp\/v2\/categories?post=263"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ianfitter.com\/blog\/wp-json\/wp\/v2\/tags?post=263"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}