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More Vodafone Incompetence

September 14th, 2005 Leave a comment Go to comments

Apparently, Vodafone have sent my PAC code (Number Portability Authorisation Code) to my old address. I only moved 2 and a half years ago!

This is something I have experienced several times with various companies including Scottish Power. It would seem obvious to maintain only one single record of a customer’s address, so that when that is updated, no mistakes can be made, but companies seem to have the bad habit of copying the address into other databases (e.g. for junk mail) and invariably, these invalid addresses get used.

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