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Halifax Home Insurance/Empire Commercial

October 29th, 2004 Leave a comment Go to comments

Here’s a tale of good service for a change…

Last week, I dropped my Digital Camera while it was in its case, and damaged the screen.

On Tuesday this week, I rang Halifax Insurance to claim for accidental damage. They said Empire Commercial (part of Empire Direct as it turns out) would contact me shortly, which they did. Empire asked me to send the camera to them.

I sent the camera on Wednesday. Early on Thursday morning, Empire called to say that they had inspected the camera and it was beyond economical repair, and they would be replacing it with a new one.

I received the camera today.

Well done Halifax and Empire!

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