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Linksys Router goes titsup

October 12th, 2005 Leave a comment Go to comments

I’ve had a Linksys WRT54G wireless router since 2003, but last Wednesday, it just died with no front panel lights.

The LED was still lit on the power pack, but nothing whatsoever from the router. I remembered reading somewhere that Linksys gear has a three year warranty, so I called the freephone number on the Linksys UK website. This connected through to the US, and although the line was bad, and the tech support guy’s accent was difficult to understand, he processed an RMA return. Unfortunately, I’m still waiting for an email telling me where to send the router for replacement.

In the meantime, expecting a long wait for a replacement, I ordered a new WRT54GS router from amazon.co.uk on Friday, which was despatched same day by Royal Mail ‘first class’, so you’d think I should have received it on Monday. Not so. It didn’t even come on Tuesday. It finally arrived today. Once again, Royal Mail have proved their inability to provide a decent service.

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