Posts Tagged ‘Linksys’

Linksys Router RMA update

October 24th, 2005 No comments

Last week, after still receiving no further word from Linksys about the RMA procedure, I emailed to find out what was going on, but got no reply.

Last Friday, I got a note through the door saying that UPS had tried to make a delivery. I was confused by this, because they hadn’t even arranged to pick up my old defunct router. Did they really mean delivery, or did they mean to put pickup? If so, then I was still waiting for the address label to be emailed.

Two things then happened today:

  • I finally got an email from UPS containing a link to an electronic mailing label, which I needed to put on the old router.
  • UPS delivered a brand new shrink wrapped replacement router

Fortunately, this has given me a box to return the old router. Just got to get UPS to come out again to pick it up.

Categories: Misc Tags:

Linksys Router goes titsup

October 12th, 2005 No comments

I’ve had a Linksys WRT54G wireless router since 2003, but last Wednesday, it just died with no front panel lights.

The LED was still lit on the power pack, but nothing whatsoever from the router. I remembered reading somewhere that Linksys gear has a three year warranty, so I called the freephone number on the Linksys UK website. This connected through to the US, and although the line was bad, and the tech support guy’s accent was difficult to understand, he processed an RMA return. Unfortunately, I’m still waiting for an email telling me where to send the router for replacement.

In the meantime, expecting a long wait for a replacement, I ordered a new WRT54GS router from on Friday, which was despatched same day by Royal Mail ‘first class’, so you’d think I should have received it on Monday. Not so. It didn’t even come on Tuesday. It finally arrived today. Once again, Royal Mail have proved their inability to provide a decent service.

Categories: Misc Tags: ,